Refund policy

All sales are final, except in the cases below. We make every MESSage in small batches, so we can’t accept returns or exchanges for change of mind or fit. Please check the size guide on each product before you order.

Defective or damaged items: If your item arrives defective or damaged (a misprint, a hole, a broken mug or ornament), we’ll send a replacement or give you a full refund.

Our mistake: If we sent the wrong item, size or color, we’ll fix it at no cost to you, including shipping.

How to request a mess: Email orders@messinabottle.com within 14 days of delivery with your order number and photos of the item and packaging. If we need the item back, we’ll send a prepaid return label. Approved refunds go back to your original payment method. Your bank may take 5–10 business days to post them.

Not eligible: items ordered in the wrong size, items that have been worn, washed or used, and damage from normal wear, washing or misuse.